1. Introduction

Welcome to DIBBZ. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Definitions

• “Website” refers to www.dibbz.com.au.
• “We”, “us”, “our” refers to DIBBZ PTY LTD.
• “You”, “your” refers to the user or customer of our website.

3. Use of the Website

• You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
• We reserve the right to restrict or terminate your access to the website at any time without notice if we believe you have violated these terms and conditions.

4. Privacy

• Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and disclose your personal information.

5. Intellectual Property

• All content on our website, including text, graphics, logos, images, and software, is the property of DIBBZ or its content suppliers and is protected by Australian and international copyright laws.
• You may not reproduce, distribute, or transmit any content from our website without our prior written permission.

6. Product Information

• We strive to ensure that the information on our website is accurate and up-to-date. However, we do not warrant that the product descriptions, prices, and other content on our website are complete, accurate, or error-free.
• We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

7. Orders and Payments

• All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason.
• Prices for our products are subject to change without notice. We are not responsible for typographical errors or inaccuracies in prices.
• Payment must be made in full before the dispatch of any goods.

8. Shipping and Delivery

• We aim to dispatch all orders within 5 business days of receiving payment. Delivery times may vary depending on your location.
• We are not responsible for any delays in delivery caused by third-party carriers.

9. Return and Refund Policy

Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Items must be unused, unworn, and in the same condition that you received them.
• Items must be in the original packaging with all tags, labels, and accessories included.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance.
• We cannot guarantee that we will receive your returned item.

Refunds

• If you receive a damaged or defective item, please contact us immediately at admin@dibbz.com.au with your order number and a description of the issue and we can refund you. We will provide instructions for returning the item and will cover return shipping costs.
• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
• Please note that original shipping costs are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at admin@dibbz.com.au.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at admin@dibbz.com.au with your order number and a description of the issue. We will provide instructions for returning the item and will cover return shipping costs.

10. Limitation of Liability

• To the maximum extent permitted by law, DIBBZ shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products.
• Our total liability to you for any claim arising out of or in connection with these terms and conditions or the use of our website or products shall not exceed the amount paid by you for the product in question.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

12. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes to these terms and conditions constitutes your acceptance of the changes.

13. Contact Us

If you have any questions about these terms and conditions, please contact us at: admin@dibbz.com.au