1. Introduction

At DIBBZ (https://dibbz.com.au/), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international privacy laws, including the General Data Protection Regulation (EU/UK GDPR).

2. Information We Collect

We collect personal information necessary to provide our products and customer services:

• Contact Details: Name, email address, telephone number, residential address, and delivery address.
• Billing & Transaction Data: Payment confirmations, billing address, and transaction records. (Note: Full credit card details are processed securely by PCI-compliant encrypted payment gateways and are never stored on DIBBZ servers).
• Account Information: Usernames, passwords, and order history linked to your store account.
• Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, and website navigation patterns collected automatically via cookies.
• Customer Communications: Email correspondence, support inquiries, and product reviews.

3. How We Use Your Information

We use your personal data for the following lawful operational purposes:

• Order Fulfillment: Processing payments, preparing packages, and dispatching orders via delivery carriers.
• Customer Support: Responding to inquiries, processing returns, and resolving service issues.
• Business Operations: Improving website design, maintaining security, and monitoring inventory performance.
• Marketing Communications: Sending promotional materials, product updates, or discounts (only where you have opted in). You may opt out at any time.
• Legal Compliance: Meeting statutory record-keeping, tax, and regulatory requirements.

4. Disclosure & Cross-Border Data Transfers (APP 8)

We do not sell, trade, or rent your personal information. We share your data only with trusted third-party service providers necessary to operate our business, including:

• Secure payment processing providers.
• Third-party postal, freight, and courier logistics partners.
• E-commerce infrastructure, web hosting, and cloud email platforms.

International Transfers: Some of our third-party software software providers maintain data servers located overseas. When transmitting data internationally, we take reasonable steps to ensure your privacy is protected in accordance with Australian Privacy Principle 8 and applicable international standards.

5. Your Legal Rights & Choices

Depending on your location, you hold specific privacy rights regarding your personal information:

• Access & Correction: You may request access to, or correction of, the personal data we hold about you.
• Opt-Out: You can unsubscribe from marketing communications at any time using the “Unsubscribe” link in any promotional email.
• Data Erasure & Portability: Where applicable under international law (e.g., GDPR), you have the right to request the complete deletion of your personal data or obtain a copy in a structured format, subject to legal statutory retention requirements.

6. Cookies & Tracking Technologies

Our website uses functional and analytical cookies to store browser session data, maintain your shopping cart, and evaluate site traffic patterns. You can manage or disable cookies through your browser settings; however, disabling essential cookies may impact store functionality.

7. Data Security & Retention

We enforce appropriate administrative, technical, and physical security measures to safeguard your personal information against loss, unauthorized access, or misuse. Personal data is retained only as long as necessary to fulfill order requirements and comply with statutory financial auditing obligations.

8. Third-Party Links & Marketplaces

Our website or external sales channels may contain links to third-party sites. DIBBZ is not responsible for the privacy practices, legal policies, or content of external third-party platforms.

9. Privacy Complaints & Contact Information

If you have questions, concerns, or wish to make a formal privacy complaint, please contact us:

Email: admin@dibbz.com.au

If you are unsatisfied with our response to a privacy complaint, Australian residents may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.