1. Order Processing & Dispatch

• Processing Time: Orders are processed, packed, and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).
• High-Volume Periods: During peak promotional events, major holidays, or site launches, dispatch times may extend slightly.
• Order Confirmation: An automated order confirmation email is sent immediately upon purchase. A secondary email containing tracking details is generated as soon as your parcel is dispatched.

2. Shipping Rates & Options

Shipping costs are calculated dynamically in your shopping cart or at checkout based on delivery location, package dimensions, total weight, and chosen delivery speed.

We offer the following services via accredited postal networks and commercial freight partners:

• Domestic Standard Tracked Post: Standard tracked parcel delivery across Australia.
• Domestic Express Post Upgrade: Expedited service for urgent, time-sensitive safety equipment requirements.
• International Tracked Shipping: Available for select overseas destinations via direct store checkout or partner fulfillment programs.

Any active promotional shipping offers, bundled discounts, or free shipping thresholds are applied automatically at checkout.

3. Estimated Delivery Timeframes

Delivery timeframes apply from the date of dispatch:

• Australia (Standard): 3–7 business days (metro areas); regional and remote locations may take longer.
• Australia (Express): 1–3 business days for capital cities and major delivery networks.
• International Standard: 7–21 business days, depending on destination customs clearance and local postal network capacity.

4. Customs, Import Taxes & Duties (International Buyers)

• All international orders shipped outside Australia are sent on a Delivered Duty Unpaid (DDU) basis unless processed through an all-inclusive sales platform or marketplace tax collection mechanism.
• International buyers are solely responsible for any local import duties, customs taxes, Goods and Services Tax (GST), Value Added Tax (VAT), or post office processing fees levied by the destination country.
• DIBBZ will not falsify customs declarations or lower invoice values to evade local import taxes.

5. Delivery Addresses & PO Boxes

We ship to residential addresses, commercial businesses, PO Boxes, and recognized parcel collection lockers where supported by carriers.

Address Accuracy: Customers are responsible for verifying the accuracy of their delivery address during checkout. DIBBZ is not liable for parcels delayed, misdelivered, or lost due to incorrect or incomplete address entry.

6. Order Tracking & Transit Guarantees

Every shipment includes end-to-end tracking. Tracking numbers may take up to 24 hours to register initial scans on the carrier’s system after pickup.

Lost Parcels: While DIBBZ is not directly responsible for third-party transit delays caused by carrier networks, we guarantee safe delivery. If a parcel is officially declared lost in transit by the designated delivery carrier, DIBBZ will issue a replacement or full refund. Contact admin@dibbz.com.au to initiate an investigation.