1. Processing Time

Orders are processed, packed, and dispatched within 3 business days after payment is received. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Rates

• Australia (Standard): FREE Standard Tracked Delivery on all orders, with no minimum spend required.

• Australia (Express Upgrade): Flat-rate Express Post is available at checkout for $14.95 AUD.

• New Zealand (International Standard): Flat-rate Standard Tracked Delivery is available for $19.65 AUD.

3. Delivery Timeframes (From Dispatch)

• Standard Delivery (Australia): 3–7 business days depending on your location.

• Express Delivery (Australia): 1–3 business days.

• New Zealand: 7–14 business days.

• Please note: Transit times apply from the day of postage and may vary due to postal network volumes or seasonal peaks.

4. Order Tracking

Once your order is dispatched, you’ll receive an automated tracking number via email. Tracking updates may take up to 24 hours to activate on the carrier’s website.

5. Packaging

All products are carefully inspected and packed by hand to ensure your safety compliance gear arrives in pristine condition. Eco-friendly or minimal packaging is used where possible.

6. Transit Guarantees & Lost Parcels

We take full responsibility for ensuring your goods arrive safely. While we are not liable for standard transit delays caused directly by Australia Post networks, if your parcel is officially deemed lost in transit, DIBBZ will cover the loss. Contact us at support@dibbz.com.au so we can initiate a formal investigation with the carrier and arrange a swift replacement or full refund in accordance with your consumer rights.

7. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. DIBBZ cannot be held liable for parcels that are misdelivered or lost due to an incorrect, incomplete, or invalid address provided by the customer.