1. Australian Consumer Law Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts, or modifies your statutory rights under the ACL.

2. Change of Mind Returns (30-Day Policy)

We want you to be completely satisfied with your purchase. If you change your mind, you may return eligible items within 30 days of delivery, provided the following conditions are met:

• The item is completely unused, unworn, unwashed, and in its original condition.
• All original product packaging, labels, seals, and tags remain intact.
• Proof of purchase (order number, invoice, or store receipt) is provided.

Note: Return shipping postage costs for change-of-mind returns are the responsibility of the customer.

3. Clearance & Sale Items

• Change of Mind: Clearance or final sale items are not eligible for change-of-mind returns or exchanges.
• Statutory Faults: All clearance and sale items remain fully covered by Australian Consumer Law guarantees. If a clearance item arrives faulty, damaged, or significantly not as described, you are fully entitled to a repair, replacement, or refund.

4. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or differs significantly from what you ordered:

• Contact us within 7 days of delivery at admin@dibbz.com.au.
• Include your order number, a brief description of the issue, and clear photos showing the fault or packaging damage.

Upon verifying the fault, DIBBZ will provide a replacement, repair, or full refund. DIBBZ will cover all reasonable return postage costs for faulty or incorrectly supplied items.

5. Excluded / Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept change-of-mind returns on:

• Personal safety items that have been unsealed, worn, or used in a workplace environment.
• Custom-printed or customized goods.

6. Return Process & Refund Processing

• Initiate Return: Email admin@dibbz.com.au with your order details before returning any items. Unsolicited returns will not be accepted.
• Pack Goods: Securely pack the item in its original protective packaging to prevent damage during transit.
• Refund Issuance: Once received and inspected at our warehouse, approved refunds will be credited back to your original payment method within 3–5 business days.

7. Contact Information

For all return requests, warranty claims, or refund inquiries:

Email: admin@dibbz.com.au
Website: www.dibbz.com.au