1. Processing Time

 

• Orders are processed within 1–2 business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates

 

• Australia: Free shipping for orders over $59.

• New Zealand: Free shipping for orders over $99.

• Flat-rate and express shipping options are available at checkout.

• Shipping costs are automatically calculated based on your delivery location.

3. Delivery Timeframes

 

• Standard Delivery (Australia): 3–7 business days depending on your location.

• Express Delivery (Australia): 1–3 business days.

• New Zealand: 7–14 business days (standard delivery only).

• Delivery times may vary due to postal delays or high-volume periods.

4. Order Tracking

 

• Once your order is dispatched, you’ll receive a tracking number via email.

• Tracking updates may take up to 24 hours to appear on the carrier’s website.

5. Packaging

 

• All products are carefully packed by hand to ensure they arrive safely.

• Eco-friendly or minimal packaging is used where possible.

6. Delays or Lost Parcels

 

• DIBBZ is not responsible for delays caused by Australia Post or international carriers.

• If your parcel is lost in transit, contact us at support@dibbz.com.au and we’ll assist with an investigation.

7. Address Accuracy

 

• Please ensure your shipping address is entered correctly.

• DIBBZ is not liable for parcels delivered to an incorrect address provided by the customer.