1. Eligibility for Returns

 

• We accept returns within 30 days of delivery.

• Items must be unused, unsealed, and in original condition.

• Proof of purchase is required for all returns.

2. How to Request a Return

 

• Contact us at support@dibbz.com.au with your order number and reason for return.

• Once approved, we’ll provide return instructions and a return address.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

3. Refunds

 

• Refunds will be issued once the returned item has been received and inspected.

• Approved refunds are processed to the original payment method.

• Please allow 3–5 business days for the refund to appear in your account.

4. Exchanges

 

• We do not currently offer direct exchanges.

• If you wish to replace an item, please return it for a refund and place a new order.

5. Faulty or Damaged Items

 

• If you receive a faulty or damaged item, contact us within 7 days of delivery with photos.

• We will replace or refund the item at no cost to you.

6. Non-Returnable Items

 

• For hygiene reasons, some personal-use items (e.g. worn or opened safety products) cannot be returned.

• Clearance or sale items are non-refundable unless faulty.

7. Contact Information

 

• For all return or refund queries, contact:
  Email: support@dibbz.com.au